Refunds & Returns
Refund Timeframes & Information
Returns
Faulty
Articles in this section
Orders & Payment
Payment Options
- Can I purchase overseas or with a foreign card?
- What payment methods do you accept?
Placing an Order
- Can I place an order without verifying my Digital ID?
- How do I know my order was successful?
- Can I place an order over the phone?
Change or cancel my order
- Can I add or remove items from my order?
- Can I cancel my order?
Shipping Address & Delivery
Delivery Options & Shipping Information
- Why is my ID being scanned?
- Is Same Day Delivery and Click & Collect available on Public Holidays
- How can I Click & Collect my order?
- What delivery options do you offer?
- How much does delivery cost?
- Do you ship internationally?
- Do you offer signature on delivery?
- I verified my Digital ID, why do I need to present my ID to the delivery driver?
- How do I get Same Day Delivery?
- My delivery address is not entering at checkout.
- How are your products packaged for delivery?
Shipping Amendments
- Can I get my delivery faster?
- Can I change my delivery address?
Tracking My Order
- How can I check the shipping status of my order?
- I’ve only received part of my order.
- My order is being returned to the sender, what happens now?
- How long will my delivery take?
- How can I check my shipping status?
Late or Lost Deliveries
- My order shows as delivered according to the tracking but I can’t locate it, what do I do now?
- I still haven’t received my order and it’s past the estimated delivery date. Where is it?
- My order shows as Complete but I don’t have my order?
Products & Availability
Product Support
- What app do I use to operate my Smart Lighting purchased from Smokemart?
- Do your products have a warranty?
- Do your products come with manuals?
Refunds & Returns
Refund Timeframes & Information
- When will I receive my refund?
- My original credit/debit card no longer exists, how will I receive my refund?
Returns
- I have accidentally sent a non-Smokemart item back, what happens now?
- What is the status of my return?
- I didn’t follow Smokemart’s returns process!
- How do I return my item?
- Can I return my item if I change my mind?
Faulty
- Can I return my item if it is faulty?
Your Smokemart Account
Creating & Managing Your Smokemart Account
- How do I create a new account?
- How do I update the details on my account?
- How do I reset my password?
- I have 2 Smokemart accounts, can I merge these into 1?
- How do I delete my Smokemart account?
What You Can Find On Your Smokemart Account
- How can I view my past orders and invoices?
Contact Us & General Info
Contact Us
- Online Support
General Info
- What is your ABN?
How We Keep You Safe
- Will my information be sold to third parties?
- What are cookies? Do I need to enable cookies in my browser?
Technical Support
- My delivery address is not entering at checkout.
- I can’t place an order, it’s saying the payment has failed.
- What do I do if I get an error when trying to place my order?